Automotive Services Division

The Automotive Services Division within the Department of Commerce and Consumer Affairs regulates motor vehicle repair dealers in Hawaii, overseeing nā koi laikini, consumer complaint investigations, and enforcement actions against unlicensed or fraudulent operators. Hoʻonohonoho ʻia standards for repair shop disclosures, written estimates, and parts practices to protect consumers. The division's regulatory decisions affect thousands of automotive businesses and consumers statewide.

When your car needs repair in Hawaii, this division's rules govern what disclosures the shop must provide, your rights if work is done incorrectly, and where to file a complaint. Residents can report violations and access dispute resolution through this division.