Office of Health Care Assurance

The Office of Health Care Assurance within the Department of Health licenses and surveys health care facilities in Hawaii, including hospitals, nursing homes, assisted living facilities, home health agencies, and outpatient clinics, to ensure they meet state and federal standards for patient safety and quality of care. It conducts complaint investigations, enforces licensing requirements, and certifies facilities for Medicare and Medicaid participation. The office's oversight directly affects the safety of care provided in licensed facilities.

When you or a family member receives care in a licensed Hawaii health care facility, this office's oversight ensures minimum safety and quality standards are being met and provides a process to report concerns.