What's Being Discussed

The Hawaiʻi Public Utilities Commission (PUC) is holding a public meeting about Punaluʻu Water and Sanitation, LLC (PWS), a private water and sanitation utility company that is currently experiencing a service outage affecting its customers.

• Representatives from PWS will explain their short-term (interim) and long-term plans for restoring water and sanitation service.
• Customers and community members will have a chance to speak up and share their concerns during a public comment period.
• After the formal meeting, PWS representatives and the Consumer Advocate (a state office that represents utility customers) will stay to answer individual questions.

Decisions Expected

This is an informational and public comment meeting — no formal votes or official decisions are expected at this session. However, the information gathered may inform future PUC actions in Docket No. 2025-0167, the ongoing regulatory case involving PWS.

Who Should Pay Attention

• Residents and businesses currently served by Punaluʻu Water and Sanitation, LLC who have been affected by the loss of water or sanitation service.
• Community members in and around Pāhala who rely on or are concerned about local utility services.
• Anyone who wants to learn about restoration timelines or provide input to regulators.

If you need disability accommodations to attend, contact the PUC as soon as possible at (808) 586-2020 or puc@hawaii.gov.